Job Description
Roles and Responsibilities:
- Defining, building, and executing the delivery process from delivery station to customer address.
- Ensure enough bandwidth in the territorial delivery team to ensure peak-time delivery management.
- Engage closely with the delivery team including associates, developing and maintaining a highly motivated and performance-driven team.
- Continuously improve the delivery process and attain a sustained level of delivery performance, through process and training improvements. Initiates improvements to enhance quality standards, reduce waste, and eliminate unnecessary work.
- Analysis of the data reports to identify performance bottlenecks and improve performance
- Implement the formal process control and process improvement mechanisms such as Kaizen.
Qualifications and Skills:
- Strong leadership capabilities and people management skills - Ability to work under pressure situations
- Ability to work in ambiguous situations
- Good communication skills. Ability to communicate and explain to individuals & the team, what needs to be achieved for the Delivery Center /Amazon to achieve its objectives. Listening skills: Gains input and commitment from all involved in delivering their specific part.
- Strong Bias for great customer service: Engage the Team in developing their understanding of Customer Experience and knowledge of what Customers actually need/expect.
- High Ownership: Follows through to ensure the delivery of changes/solutions/services that fulfill the Customer s needs.
- Analytical Skills: Effectively analyze and interpret information, identifying & validating the key facts, including reviewing alternatives to determine advantages and associated risks., Graduation. MBA is desirable.
- People management experience. Experience in handling a team is highly desirable.
- Experience in handling live operation preferred (wherein decisions have to be taken on the spot and actions needs to be initiated right away)
- Knowledge of city topography and road network is an added advantage Management experience in delivery operations is desirable.