Job Description

Roles and Responsibilities:

  • Defining, building, and executing the delivery process from delivery station to customer address.
  • Ensure enough bandwidth in the territorial delivery team to ensure peak-time delivery management.
  • Engage closely with the delivery team including associates, developing and maintaining a highly motivated and performance-driven team.
  • Continuously improve the delivery process and attain a sustained level of delivery performance, through process and training improvements. Initiates improvements to enhance quality standards, reduce waste, and eliminate unnecessary work.
  • Analysis of the data reports to identify performance bottlenecks and improve performance
  • Implement the formal process control and process improvement mechanisms such as Kaizen.

Qualifications and Skills:

  • Strong leadership capabilities and people management skills - Ability to work under pressure situations
  • Ability to work in ambiguous situations
  • Good communication skills. Ability to communicate and explain to individuals & the team, what needs to be achieved for the Delivery Center /Amazon to achieve its objectives. Listening skills: Gains input and commitment from all involved in delivering their specific part.
  • Strong Bias for great customer service: Engage the Team in developing their understanding of Customer Experience and knowledge of what Customers actually need/expect.
  • High Ownership: Follows through to ensure the delivery of changes/solutions/services that fulfill the Customer s needs.
  • Analytical Skills: Effectively analyze and interpret information, identifying & validating the key facts, including reviewing alternatives to determine advantages and associated risks., Graduation. MBA is desirable.
  • People management experience. Experience in handling a team is highly desirable.
  • Experience in handling live operation preferred (wherein decisions have to be taken on the spot and actions needs to be initiated right away)
  • Knowledge of city topography and road network is an added advantage Management experience in delivery operations is desirable.

Job Summary

  • Location
    Indore,Madhya Pradesh
  • Job Type
    Full-Time
  • Salary (in LPA)
    ₹ - ₹
  • Date Posted

    2022-08-03 18:30:57

  • Required experience

    2years - 5years

Skills Requred

  • Team Handling
  • Sales Process
  • Microsoft Office
  • Problem Solving
  • Written Communication
  • Oral Communication
  • Networking
  • Presentation Skills
  • Team Building